Here for you in difficult times

Please remember we are here to support you and your family during these extraordinary times.

Staff member on phone

Thanks for your patience as we continue to operate a restricted range of services in line with the latest Scottish Government guidance.

Here is what you need to know.

The safety of customers and staff remains our top priority.

Office and staff

Our office remains closed and our letting staff are working from home.

All the measures are part of our ‘safety first’ approach and our absolute commitment to protect the health and wellbeing of our staff and customers.

Please speak to your letting agent if you have any questions.

Repairs

We’re only able at this time to carry out essential and emergency repairs. These range from attending to hazardous electrics, problems with power and heating and persistent leaks to replacing showers for vulnerable tenants or windows and doors. Gas safety checks and maintenance continue as normal.

We’re unable to do repairs where staff are unable to socially distance, where the work requires more than one tradesperson or involves working in a confined space, such as an attic. All staff maintain strict health-and-safety practices and use the appropriate P.P.E.

Our approach to repairs is aimed at protecting the safety of customers and staff by preventing the spread of coronavirus in households.

We’ll resume a full repairs service as soon as it is safe to do so. In the meantime, if you need an emergency repair, call 0800 561 6666.

Environmental teams

Our close cleaning service resumed on 21 September. We will put up a notice in your close with details of when cleaning will be carried out in your block. However, it will take time to reach every close, so please bear with us. Read more in close cleaning service update.

Our environmental services are also carrying out outdoor work such as grass cutting and will continue to prioritise cleaning and safety patrols in multi-storey blocks.

      Emergency support

      Our EatWell service, and other support, is still available to help vulnerable tenants in need of emergency food.

      Online account

      Please remember, you can contact us through our website and by email and phone. Now is the time, if you haven’t done so already, to open an online account. You can register for or log in to your My Lowther account at www.lowtherhomes.com/customer-area/online/my-lowther. Also remember, you can pay your rent by:

      Our staff are still working round the clock to provide services to you but please be patient if we are not able to respond to you within our normal timescales. We will get back to you as soon as we can.

      Advice for people living in the private rented sector is available on the Scottish Government website at Coronavirus (COVID-19): advice for private tenants.

      Friday, October 02, 2020