Report repairs at My Lowther

It's quick, easy and secure to report your repairs online.

If you're already registered for a My Lowther online services account and need a repair to your home, simply login in to book your repair and we'll do the rest.

    Need to book a repair?

    Click here to login to My Lowther

    Report a repair using online services

    Don't have time to register today?

    You can tell us about your repair using our online form.

    Not registered for My Lowther?

    Here’s what you’ll need to get started:

    • Ask your letting agent or call us on 0800 561 6666 to get your online self-service registration code.
    • Find your Lowther Homes account number. It is on your bill. If you can’t find it, speak to your factoring agent or give us a call.

    Once you're registered you can securely login to My Lowther and do your business with us at a time and place to suit you.

      With a My Lowther account you'll get:
       

      • access your account at a time that suits you
      • view your rent account balance
      • pay online securely

      • raise a repair
      • send an enquiry to Lowther Homes.

      Two easy steps to create a My Lowther account:
       

      Step 1 - Your details:

      • enter your email address and create a password
      • you’ll receive an email from us with an activation link
      • click on this link within 24 hours, to activate your login details.

        Step 2 - Registration code:

        • Login with your email address and password
        • put in your 10-digit registration code and your account number
        • click on Go to My Account.

        Can I register for a My Lowther account without an email address?
         

        To create a My Lowther account you'll need an email address.

        Don't have an email address? Websites such as Google, Yahoo or MSN offer email services.

        Why have I not received my activation link?
         

        You'll receive your activation link within one hour of completing Step 1. If you haven't received it, try the following:

        • look in your spam or junk email folders. Sometimes emails can hide in there. Be sure to add us to your contacts
        • sometimes email addresses are mis-typed. Try to register again and we'll let you know if we already have your email address 
        • do you still not have an email? Give us a call on 0800 561 6666. We can help.

        What do I do if I haven't activated my login details within 24 hours?
         

        If you haven't activated your login details within 24 hours, you can request a new one by clicking 'Need to activate your account?'. Tell us your email address and we'll send you a link to activate your account.

        If you have activated your account, you'll receive a forgotten password link.

        What do I do if I have forgotten or want to change my password?
         

        If you've forgotten your password, you can reset it by clicking ‘Forgotten your password?'. Tell us your email address and we'll send you a link to reset your password.

        If you've not activated your account, you'll receive an activate your account link.

        What to do if I'm still having trouble registering
         

        • Before you start, make sure you have read through the useful guides on this page and you have everything you need to get started handy
        • Follow the three easy steps to create My Lowther account
        • Check the frequently asked questions above to see if they help you
        • If you're needing some extra help, get in touch we can help. Call us on 0800 561 6666.