Equality and diversity

Our customers come from all walks of life. But one thing is always the same – everyone gets fair and equal treatment.

Lowther is committed to the principles of equality, diversity and inclusion. This means:

  • equality is providing services and jobs that are accessible for everyone
  • diversity is respecting that we are all different and we value that diversity in our staff and customers
  • inclusion is making sure our customers and staff feel comfortable being themselves, enabling them to feel a sense of belonging in our organisation

We don’t discriminate against anyone on the grounds of race, ethnic or national origin, language, religion, belief, age, gender, sex, sexual orientation, marital status, family circumstances, employment status, physical ability or mental health. We aim to achieve fair outcomes for all.

We will do this by:
 

  • ensuring all our policies and strategies reflect our approach to equality, diversity and inclusion
  • ensuring you understand our approach to equality, diversity and inclusion
  • ensuring our staff live and breathe our approach and treat you equally and fairly
  • collecting information about the needs and aspirations of our customers
  • increasing participation and consultation with all sections of the community

  • setting targets and objectives for equality, diversity and inclusion
  • providing fair services that everyone can access
  • operating fair recruitment and employment practices
  • having systems to collect equalities information about customers
  • promoting equality of opportunity with our partners and contractors.

Equalities monitoring
 

To make sure we’re tailoring our services to meet everyone’s needs we carry out equalities monitoring. This means we may ask you about disabilities, support and communication needs.

We are also currently carrying out an anonymous equality data collection exercise. You should have now received your guide and equalities form which gives more information and detail on how to complete and return this, either by post or online. These questions are voluntary and always contain the ‘prefer not to say’ option. The information we collect through this exercise is anonymous and treated in line with data protection law.

The stronger our data is, the better we can tailor our service to fit your needs.

Written information 
 

You can get a copy of most documents in different languages, large print, in Braille and audio formats. Find out more at accessibility.

Telephone
 

We can arrange for someone to speak to you in your own language and offer help for people with hearing difficulties. Find out more at accessibility.

Hate crime and harassment
 

You may feel you’re being picked on because you have a disability, mental health issue or because of your ethnic origin or sexual orientation.

If you think you’re the victim of hate crime or harassment, get in touch. We treat all complaints of harassment very seriously.

If you prefer, you can make a complaint through a third-party support organisation. By signing a mandate, you can ask someone from that organisation to make a complaint on your behalf.