Customer area

Looking to pay your factoring bill or thinking of changing your factor over to Lowther?

We issue our common-charge accounts quarterly by post in January, April, July and October each year. This covers the cost of your routine property specific services, buildings insurance and management fee.

If you have shared repairs carried out, we will send you a separate bill, showing a breakdown of the work done, when it was carried out, the total cost and your individual share. We aim to issue this bill within one month of the work being completed.

However, where major improvement work is requested by owners, we normally need payment in advance. In these circumstances, we can hold the funds in trust until the work is completed, or by some other mutually-agreed arrangement.

We understand people want to plan ahead for the cost of routine maintenance works, so we can now offer flexible Direct Debit options to help you budget.

Do you have any questions about your factoring bills? Don't delay, get in touch today. Contact us as soon as you can and we'll do our best to help.

If your factored home is in Dumfries and Galloway, please read for more information.


We will provide you with clear itemised bills.

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Do you need a repair carried out in your home?

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Written Statement

We want to be Scotland’s most helpful factor and our Written Statement is key to telling you what that means.

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Rights and responsibilities

Lowther is responsible for arranging and carrying out repairs or maintenance work in shared parts of the building.

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Getting online saves you money and boost your chances of a job.

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My safety

Stay safe in your home and in your community.

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Selling my home

Selling your home? Here's what you need to know and do.

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