Building insurance

What is building insurance and why is it so important? Also, find out how to make a claim.

One of our legal responsibilities as your factor is to arrange buildings insurance. It's really important as it makes sure your home is always fully covered in the event of an insured act, such as fire or storm damage. You can’t opt out of block building insurance cover – it’s a legal requirement.

We are often asked why owners cannot arrange their own buildings insurance. Block insurance is the only way to make sure that every property has enough cover and that all premiums are paid so the policy continues to be valid.

The policy we’ve taken out for you covers against accidental damage caused to the building and certain fixtures in the kitchen and bathroom, as well as acts of vandalism.

Wheatley Solutions Limited, also part of Wheatley Group, arranges the building insurance contract on our behalf. They get competitive quotes from insurers every three years. Despite the extremely challenging insurance market, with several insurers no longer providing this type of cover, as well as the changes in insurance regulations and the increasing costs and claims values, Wheatley Solutions has still managed to secure a competitive insurance cover for our customers.

From 1 April 2024, your buildings insurance is provided by Aviva Insurance Limited. Aviva is one of the largest insurers in the UK, with nearly 19 million customers. Aviva handles all claims directly and have UK-based claims handlers who manage each claim from start to finish.

Your insurer: Aviva
Your policy number: PM519292CHC

To make a claim, call Aviva on 0800 015 1498. The claims line is available 24 hours a day, 365 days a year, providing you with emergency assistance whenever it is needed.