Contents insurance claim

Making a claim for contents insurance is quick and easy.

You are insured by Aviva.

Your policy number is your customer account number.

To make a claim contact the loss adjuster, Sedgewick. You can call them on 0345 604 8901 or email

Once you’ve completed the form, send it to the loss adjuster: Sedgewick at 103 Waterloo Street, Glasgow, G2 7BW. This information is also on the claim form. The loss adjuster will then deal directly with you.

Out-of-hours advice:
In the event of an emergency (for example, no cooking facilities), call Sedgewick on 0345 604 8901. This number is available 24 hours a day.

Freezing weather:  
You may have to claim both your buildings and contents insurance if you suffer from burst pipes after a period of freezing weather. Furniture, carpets and other movable items will be covered by contents cover. The repair of walls and floors will require a buildings insurance claim.