What you need to do

As a customer of Lowther, you have a number of rights and responsibilities.

You must keep up to date with your rent payments. If not, we will look to end your tenancy. If you are struggling to keep on top of your rent, please contact us as soon as possible and we can help.

Your first rent and deposit payments must be paid in advance or on the date of entry. These can be made by debit or credit card. We don't accept cash payments. After this, rent payments should be made by Direct Debit or using your My Lowther online services account.

If you are making a telephone payment, please call us on 0800 561 6666 and quote your account number.

Report repairs

Please report any repairs as soon as possible. This will help minimise any inconvenience to you and prevent any further damage to the property.

Bills – gas and electricity

It is your responsibility to pay any utility bills. You must not change supplier without the prior written permission of Lowther. Please contact us if you have any questions about changing supplier.

Council Tax

It is your responsibility to arrange your Council Tax with your local City Council.


Lowther has building insurance for your property. We would recommend you take out home contents insurance to protect your belongings.

Notice period

If you have a Short Assured Tenancy Agreement, you must give us a minimum of two months' notice. If you have signed a Private Residential Tenancy Agreement, you need to give us 28 days' notice.