WinterReady

• have regular hot drinks and at least one hot meal a day
• wear several light layers of warm clothes to keep heat in
• keep active and wrap up warm if you go outside
• draw your curtains at dusk and keep doors closed to block out draughts
• keep your living room at around 18–21°C (64–70°F) to keep warm
• check dripping taps and overflows to prevent waste pipes freezing and flooding
• have your annual gas service to keep your heating system working well
• if you’re not going to be at home for a couple of days, set your heating to come on for a couple of hours a day – and leave a key with a friend or neighbour.

Frozen or burst pipes? Heating or boiler broken? Tiles blown off your roof? Get in touch right away. The quickest way to report repairs is online at My GHA or call us 24 hours a day, seven days a week on 0800 479 7979.

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We’ve services and expert advice to help you during the cold months. If you are aged 60 or over, our plumbers will give your home a free WinterReady check to make sure it’s ready for the cold days and nights.

We will:

• check your radiators and heating
• show you how to set your heating
• check your pipes
• show you how to turn the water off in an emergency
• tell you how to deal with frozen or burst pipes.

Ask your housing officer if you qualify for a WinterReady check.

Don’t pay too much for your electricity and gas. Our fuel advisors help tenants of all ages find the lowest energy rates. Advisors can also arrange low-cost repayments if you have fallen behind with payments – or, in some cases, get debts written off.

Request a visit from a fuel advisor at My GHA or by speaking to your housing officer.

Don't have an account yet?
Sign up for My GHA. It's safe and secure, and it only takes a few minutes.