How to report repairs

We do our best to keep your home warm, safe and dry. But we know things can go wrong from time to time.

It’s your responsibility to report repairs when you are aware of them. Other residents in your block and letting agents will also report repairs if they see a problem.

Our repairs team offers a first-class service – which aims to fix problems quickly and first time.

The quickest and easiest way to request repairs inside your home or to the communal block is by using a My Lowther account.

Don't have an account yet?
Sign up for My Lowther. It's safe and secure, and it only takes a few minutes.

Already have an account?
Login securely to My Lowther to book or change your appointment.

You can also call us to report repairs. We’re here to help 24 hours a day, seven days a week. Call us on 0800 561 6666.

Need a repair?

Login to My Lowther online services

Report a repair using a My Lowther account or give us a call.

Do I get charged for any repairs?
 

Any repairs caused by wilful damage will be charged accordingly. This applies to both internal and communal.

How can I be sure the staff are from Lowther Homes?
 

Staff will be happy to show you an identity card. If you are in doubt, keep them out and call us straight away on 0800 561 6666.