How to report repairs

We do our best to keep your home warm, safe and dry. But we know things can go wrong from time to time.

It’s your responsibility to report repairs when you are aware of them. Other residents in your block and letting agents will also report repairs if they see a problem.

There are two types of repairs: emergency repairs and non-emergency repairs.

The quickest way to book non-emergency repairs is through a My Lowther account, which is available 24 hours a day, 7 days a week.

Need to book a repair?

Click here to login to My Lowther

Report a repair using online services

What to do in an emergency
 

Please only report an emergency when there is an immediate danger to your health and safety, or serious damage to the property.

You may be charged for the cost of a repair if it is a non-emergency.

Report the fault as soon as possible by calling us free on 0800 561 6666.

  • Smell gas? Call SGN as soon as you can on 0800 561 6666. Do not turn on lights or power switches. You should also open a window. Read more advice at gas safety.
  • Burst pipe? Turn your water off at the stop tap. If the emergency is due to an electrical fault, and it's safe to do so, turn off your power supply at the main fuse box or meter. Call us free on 0800 561 6666

Do I get charged for any repairs?
 

Any repairs caused by wilful damage will be charged accordingly. This applies to both internal and communal.

How can I be sure the staff are from Lowther Homes?
 

Staff will be happy to show you an identity card. If you are in doubt, keep them out and call us straight away on 0800 561 6666.