Consultations

We are always keen to hear customers’ views on our services.

We post our latest consultations and related documents on this page.

Remember, we're always keen to hear your views all year round. Find out how to get in touch with us on our contact us pages.

Guide to consultations
 

We’re always keen to hear your views on our services and how we can get better. One way we do this is by carrying out consultations.

We are accredited by the Consultation Institute. This means all of our consultations follow the seven principles set out in the Institute’s Consultation Charter.

They are:

  • Integrity – each consultation has an honest intention, that we will listen to and be influenced by what our tenants tell us
  • Visibility – affected tenants and other affected stakeholders are reasonably aware of the consultation
  • Accessibility – affected tenants and affected other stakeholders have reasonable access to the consultation. We will use digital means of ensuring access to consultations where appropriate
  • Transparency – it is clear when the consultation closes, who is collating the responses and whether responses will be published
  • Disclosure – any appropriate information applicable to the consultation is made available
  • Fair interpretation – consultation responses will be collated and analysed objectively
  • Publication – it is made clear of where and when the consultation report will be available.

Have your say in Wheatley's future
 

We’re developing our plans for the next five years – and we want your voice at the heart of them.

Earlier this year, we worked with an independent researcher to ask customers what matters most.

From feeling safe in your home and neighbourhood, to improving communication, keeping rent fair, and investing in homes – your feedback has helped us shape four key themes for our next strategy, covering 2026–2031.

Now we’d love to hear from you again. Do these themes reflect what’s important to you? Are we focusing on the right things?

It only takes 10–15 minutes to share your views. Your feedback will help shape the future of Wheatley – and make sure we’re focusing on what really matters to you, your family, and your community.

Complete the survey here: https://forms.office.com/e/TcmKanKr24

Need help completing it? Call us on 0800 479 7979 and we can help you fill it out.

By completing this survey, you can enter a draw to win a £100 voucher for a supermarket of your choice. Taking part is voluntary, and unless you wish to leave your details to enter the voucher draw, then responses are anonymous.

Survey closes at 10pm on  Sunday, 12 October 2025.