Get involved

We want customers to get involved and help shape our services. There are lots of different ways for you to have your say.

You can join in a conversation with us on Twitter – or you can become part of our panels, forums or committees.

We hold community events – including litter picks and pop-up roadshows – throughout the year where you can come along and talk to us. We also carry out consultations and conferences in our head office which let you have a say in some of the big issues.

We also carry out a Satisfaction Survey every year so customers can give us their views.

To find out more about getting involved with Lowther Homes – and our parent company Wheatley Group – and join our panels, forums or committees, please email our Community Governance Team at consultation@wheatley-group.com

Scrutiny Panel
 

The panel looks closely at how Lowther Homes and other parts of Wheatley Group performs.

It's made up of customers from across the Group. The panel produces a statement each year, making recommendations which are considered by the Lowther Homes Board.

Customer Inspectors
 

Customer Inspectors work across our parent company, Wheatley Group. They review services from the point of view of a customer. This includes visiting sites and interviewing customers.

They focus on key areas which are important to customers, including repairs, customer service and complaints. The Inspectors make recommendations which we use to help improve services.

Polish Forum and African Housing Forums
 

Forums give customers from minority communities a voice to shape our services. Their views help us create forward plans for each forum.

Youth Board
 

Views of our younger customers help influence our services.